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AI Agents, Explained for Non-Technical Business Owners

If the phrase "AI agent" makes you picture a robot in a headset, you're not alone. The term gets used for everything from a simple chatbot to software that books its own meetings. So here is the plain-English version, written for people who run businesses rather than build software. A chatbot answers. An agent does a job. You give a chatbot a question, and it gives you text back. You give an agent a task — "read this invoice and pull out the amounts" — and it works through the steps of that job in order and hands you a finished result: structured, formatted, ready to use. Think of it less as a conversation and more as a very fast, very literal assistant who is excellent at one specific job and never gets tired of doing it. That "one specific job" part is the whole point. A general chatbot tries to be decent at everything. A specialized agent is built for one kind of work — screening a resume, summarizing a document, drafting a week of social posts — an...